Privacy Notice – EDPRO Energy Group

Privacy Notice


How EDPRO collects, uses, and protects your personal information, including payment information.

Effective Date: November 2, 2020
Last Updated: August 17, 2026

1. Introduction


EDPRO Energy Group Inc. (“EDPRO,” “we,” “us,” or “our”) is committed to protecting the privacy of personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Notice explains how we collect, use, disclose, and protect personal information in connection with our services, customer relationships, website, and payment processing activities.

2. What Personal Information We Collect


We may collect the following types of personal information:

Basic Identifying Information
  • Name, address, phone number, and email address
Account Information
  • Account numbers, delivery information, and service details
Financial and Payment Information
  • Payment details, billing history, and credit information where applicable
Transaction Information
  • Records of purchases, deliveries, and account activity
Communication Information
  • Records of communications with EDPRO representatives, including telephone interactions
Website and Technical Information
  • IP address, browser type, cookies, and website usage data

3. How We Collect Personal Information


We collect personal information through:
  • Direct interactions when you:
    • Request services
    • Set up or manage an account
    • Make a payment
  • Telephone-based interactions
    • Payment and account information may be provided verbally during customer service calls and entered by authorized staff into secure systems
  • Internal systems used to manage customer accounts and billing
  • Third-party service providers, including financial institutions and payment processors
  • Automatic collection through cookies and similar technologies on our website
By providing personal information to EDPRO, you consent to its collection, use, and disclosure as described in this Privacy Notice, subject to applicable legal requirements.

4. How We Use Personal Information


We use personal information for the following purposes:
  • To provide and manage propane services and customer accounts
  • To process payments and manage billing
  • To communicate with customers regarding services, deliveries, and accounts
  • To detect and prevent fraud or unauthorized transactions
  • To meet legal, regulatory, financial, and audit obligations
We limit the collection, use, and disclosure of personal information to what is reasonable and appropriate for these purposes.

5. Payment Processing and Merchant Notice


EDPRO collects payment information primarily through telephone-based interactions, where customers provide payment details verbally to authorized employees.

  • Payment details are entered by trained staff into secure systems
  • EDPRO uses third-party payment processors, including Global Payments and Authorize.net, as well as financial institutions and card networks, to process transactions
  • Personal information may be shared with these parties strictly for:
    • Processing payments
    • Fraud prevention
    • Legal and regulatory compliance
EDPRO does not use point-of-sale terminals or kiosks. All payment data is collected through controlled internal processes.

Payment information is handled using appropriate safeguards and industry practices, and access is restricted to authorized personnel with a legitimate business need.

6. Disclosure of Personal Information


We may disclose personal information to:
  • Service providers that support our business operations
  • Payment processors, including Global Payments
  • Financial institutions and payment networks
  • Professional advisors (e.g., legal and accounting)
  • Regulatory authorities where required by law
We do not sell personal information.

7. Cross-Border Data Transfers


Personal information may be processed or stored outside of Ontario or Canada where third-party service providers operate.

Where this occurs, EDPRO ensures that appropriate safeguards and contractual protections are in place to protect personal information.

8. Retention of Personal Information


We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including:
  • Legal obligations
  • Financial and accounting requirements
  • Audit and reporting requirements
Retention periods vary depending on the type of information and applicable requirements. When information is no longer required, it is securely destroyed or anonymized.

9. Website Cookies and Tracking Technologies


EDPRO uses cookies and similar technologies to:
  • Enable website functionality
  • Improve user experience
  • Analyze website performance
  • Support marketing activities
Cookies may include necessary, functional, analytics, performance, and advertising cookies.

You can manage cookie preferences through your browser settings or website consent tools.

10. Safeguards and Security


We use physical, organizational, and technological safeguards to protect personal information, including:
  • Restricted access to authorized personnel
  • Secure systems and controlled data entry processes
  • Policies and procedures governing the handling of personal information
These safeguards are designed to protect against loss, theft, unauthorized access, disclosure, copying, use, or modification.

11. Your Rights


You have the right to:
  • Request correction of inaccurate or incomplete information
  • Withdraw consent where applicable (subject to legal or contractual restrictions)
  • Submit questions or complaints about our privacy practices

12. Privacy Contact Information


Privacy Officer EDPRO Energy Group Inc.
5 Cuddy Blvd.
London, ON  N5V 3Y3
Phone: 1-877-693-3776

13. Breach Response


EDPRO maintains procedures to respond to potential breaches of personal information. Where required by law, we will:
  • Assess the risk of harm
  • Notify affected individuals
  • Report to appropriate regulatory authorities

14. Policy Updates


This Privacy Notice may be updated periodically to reflect changes in legal requirements or business practices.

The most current version will be made available on our website.